Skip's Tire & Auto Repair Centers

11/24/24 by Perfecto Belano

This shop at Silver Creek road does a good job. They are super busy on weekends. Best time to get your car fixed is Monday to Thursday.

11/23/24 by Alaina Galindez

Terrible experience. I purchased a Groupon for a synthetic blend oil change with a $10 rebate and scheduled an appointment for 7:30am at the Silver Creek Rd location through the company?s website. Upon arrival, Raul Serrano, the manager, claimed there was no appointment at 7:30am. Despite showing him two confirmation emails, he insisted it was an error on my part, showing his system had the appointment for 8am. Raul did not apologize and instead justified the discrepancy. As a customer, I followed through on my end and followed the information sent on the 2 confirmation emails. Please update your website to send out correct times and information for your clients to book. Raul also struggled to process my Groupon. I had bought it as a guest and showed the confirmation emails and the Groupon app multiple times. He seemed unaware of how to handle Groupons, especially those purchased as a guest. For anyone using a Groupon, avoid using a guest account as the redemption code differs. Raul needed a code starting with ?VS.? I had to create a full account to get the code he wanted. For a store that is advertising and selling Groupons, your staff should be trained to know how to work it as well in order to pull up the correct information and INPUT the correct data. When picking up my car, they informed me they did a full synthetic oil change instead of the synthetic blend my Groupon covered and wanted me to pay the difference. I reiterated that my Groupon was for a synthetic blend and showed the confirmation screens again. Raul claimed I had verbally agreed to the full synthetic change despite what my Groupon says, which I had not. I had shown him my Groupon details multiple times. Raul eventually honored the agreed price. After that, Raul went into the back and said loudly ?Man I HATE Groupon? to the rest of his coworkers. Loud enough that I heard it while I was standing at the front desk. His coworkers laughed. How unprofessional and disrespectful. Point blank, I showed the Groupon, he should?ve inputted the correct data and read the Groupon to know what the customer bought and is coming in for. Finally, when I asked about the $10 rebate included with my Groupon, the young man at the front desk dismissed my question, saying it didn?t matter since I had paid the difference. This question went unanswered, and after Raul?s outburst, I wanted to leave. Raul?s behavior made me feel like a nuisance. This was my first visit to Skip?s after moving to this city. I was hoping to find a reliable car shop to build a relationship with, but Raul Serrano ruined my experience.....Read More